Business Administration

Summary
The Office Clerks job family provides clerical and administrative support in an office environment. This may include answering phones, preparing correspondence, maintaining records, and scheduling appointments.

Job holders may also be responsible for handling customer inquiries, processing orders, and performing data entry. Their defining workplace, “the office”, and the department or organization it is located in, determine the specific requirements and abilities a job holder has to have. One of the core tasks is the gathering, processing and distributing of data.

Typical Activities

• Maintains files and records so they remain updated and easily accessible.
• Schedules appointments and updates event calendars.
• Prepares documents for printing and distribution.
• Receives, sorts, and distributes incoming mail.
• Opens, sorts, and distributes incoming packages.
• Creates and maintains spreadsheets to track various office data.
• May provide general administrative and clerical support to other departments and personnel as needed.

Synonyms or related job titles:

Office Administrator, Office Manager, Administrative Clerk, Clerical Aide, Clerical Assistant, Clerk, General Clerk, Office Clerk, Office Coordinator, Office Services Specialist, Office Support Assistant

Summary
The Receptionist job family provides customer service and administrative support to an organization. Receptionists are the first point of contact for visitors and callers, and they perform a variety of administrative tasks, such as answering phones, scheduling appointments, and maintaining record. They may also complete basic customer service or administrative tasks.

Typical Activities

• Performs a variety of reception-area duties, from greeting visitors at the front desk to routing phone calls via switchboard.
• Provides information and answers questions from customers, visitors, and other interested individuals.
• Deals with general inquiries from staff and the public.
• Books meeting rooms and coordinates meeting schedules.
• May perform basic data entry, word processing and mail distribution.

Synonyms or related job titles:

CBX Operator, Answering Service Operator; PBX Operator (Private Branch Exchange Operator), Switchboard Operator, Receptionist, Telecommunications Clerk, Telecommunications Operator, Telephone Operator, Front Desk Receptionist, Greeter, Member Service Representative, Receptionist

Summary
The Secretarial / Business Assistance job family supports company executives, people managers and other individuals in a variety of ways, including receiving, screening, and directing calls, maintaining records and calendars, and arranging plans for meetings and travel.

Job holders may use business software to create reports, presentations, meeting minutes, correspondences, and more. They may also help develop secretarial standards and policies to be used within the organization.

Typical Activities

• Supports executives, teams and managers by managing communications, maintaining records, scheduling, and planning.
• Creates, manages, and edits a variety of essential business documents, such as presentations, reports, and meeting minutes.
• Consistently works in a friendly, confidential manner, ensuring sensitive data remains secure.

Synonyms or related job titles:

Secretary, Team Assistant, Office Assistant, Executive Assistant, Administrative Assistant, Administrative Specialist, Administrative Support Assistant, Administrative Technician, Department Secretary, Office Assistant, Staff Assistant

Please match in this collective family all specialized Business Administration jobs that cannot be assigned to one of the above-mentioned families. Competencies from the parent family will be shown. A selection of parent family-specific Benchmark Job Matches is available and can be selected manually. The availability of benchmark job matches depends on the survey vendor chosen.